PBN Blues Series: “Stop Doggin Me” – Johnnie Taylor

Welcome back to the series.  Today the subject is what part your engagement skills play in your service to your customer.  We look at how to determine what may be best for a client who is seeking to gain, or regain, the respect and regard of their peers and circle of friends.  They  come to you for assistance in approaching this issue.  As a purveyor of  magickal solutions, this  happens quite often.

Let us stop for a moment and consider what it is the person is actually seeking.  Are they looking for a quick spell kit?  Are they trying to do some long-term work?  Is this person a person who likes candle magick?  What is their preference and end game?  Listening is important.

By Ludovic Bertron from New York City, Usa (Walls have Ears)
By Ludovic Bertron from New York City, Usa (Walls have Ears)

Here are a couple of scenes that will highlight how one shop owner may handle this situation.  In both, the client will present similar information until the professional engages.  The conversation, and transaction, will change accordingly.

Not listening to the client, or how to ensure they never return

 Erin G. walks into your shop with a mission on her mind.  She has had enough of her life in its current state, and now is committing to change it.  One of the main areas that she feels is challenging her is the perpetual feeling that she is being trodden underfoot by everyone around her.

Her workplace is the worst daily example.   She wants to be recognized for her ideas and projects.  She experiences the pain of being ignored, passed over, and  ownership of her ideas is appropriated.  She now leaves work undone and maintains silence during meetings.  Fear of oppression overtakes her spirit.  A friend’s referral brings her to your door for some Conquering Glory soap and an amethyst necklace.

You  decide that Erin G. is in just the right place.  You confidently state to her that you have the perfect candle set for her needs.  This oil and candle, dressed and blessed by you, will work nicely.

Erin G. tells you that she does not like burning candles.  She also shares that her living situation is such that she is not allowed to have open flames in her home.  This is a condition of her lease.

You inform her that you know best in these matters and that candle work is the best course, as it is more dynamic in nature.  A little deception to her landlord should not matter, as her happiness is more important than a bit of dishonesty.  If she commits to her goal then why would she question the information you just gave her, after all?

Высокомерие (haughtiness, arrogance, superciliousness) Sergey Solomko (1855 — 1928)
Высокомерие (haughtiness, arrogance, superciliousness) Sergey Solomko (1855 — 1928)

You walk to the shelves and grab the red glass encased candle in your sights.  You place it on the counter in front of her and begin to write down the oils and directions on burning it.  You notice the subtle breeze flutter the paper’s edge.  That was the gust from the door being closed forcefully as Erin G. exits through it.

 A little more listening, a little less “opinining”

 Erin G. walks into your shop with a mission on her mind.  She has had enough of her life in its current state, and now is committing to change it.  One of the main areas that she feels is challenging her is the perpetual feeling that she is being trodden underfoot by everyone around her.

Her workplace is the worst daily example.   She wants to be recognized for her ideas and projects.  She experiences the pain of being ignored, passed over, and  ownership of her ideas is appropriated.  She now leaves work undone and maintains silence during meetings.  Fear of oppression overtakes her spirit.

You decide that Erin G. has come to just the right place.  You inform her that you have the perfect candle set for her needs.  This oil and candle, dressed and blessed by you, will work nicely.

Erin G. tells you that she does not like burning candles.  She also shares that her living situation is such that she is not allowed to have open flames in her home.  This is a condition of her lease.

You immediately change your direction of methodology.  Listening to the client is key to understanding what is possible.  With more discussion, you find the property has a pond right behind her house.  Erin G. chose her home because of this pond.   You also notice that she has an angel pendant.  Observation is part of being a good business person.  You decide that water working is in order.

By Matt Gibson from Bristol, United Kingdom (Water shrine)
By Matt Gibson from Bristol, United Kingdom (Water shrine)

You suggest she work with the Arch Angel Gabriel.   A small garden of white flowers would be in order.  You steer her to a selection of the appropriate incense and oils in order to both consecrate the space, and purify her.  Because she is interested in working more with angels, you also sell her a book on angel magick.  As a lagniappe, you throw in a small citrine as a gift. 

Erin G. completes her purchases and leaves the store with a serene and hopeful outlook.  Your engagement allowed you to customize the approach to her situation accordingly.  You have also forged a rapport with your customer because you respected her needs and wants.

 

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